Information Retrieving operator

Just Dial Services

July 2001 to August 2003

Responsible for information retrieving (about the products and services) Responsible for day to day data entry validation Responsible for taking printouts of all feedback reports of all the client Responsible for updating of the software commands and taking backups To maintain good relationship with the customer Responsible for getting appointment of the customer in case of registration

Business Center Executive

ITC Windsor Sheraton and Towers

September 2003 to January 2008

As Front Office Executive: Have flair to anticipate guest needs and satisfy them accordingly Trained to handle guest through ‘Sheraton Service Design’ delightfully Have proficiency to take Check ins and Check Outs efficiently Competence to handle guest inquiry and their problems As Business Center Executive: Have proficiency to resolve problems in connecting to internet Responsible for creating reports of day to day arrival check lists, Lobby Manager trip sheets, Sales Summary Reports, Fax Journal Report, Photocopying Report, Internet Usage Report, Responsible for creating reports of day to day transportation for the guest Secretarial help for the Guest and the internal responsibilities Arrangement of meeting/ board rooms for conferences, interviews etc Handling Inbound and Outbound Calls Mailing of day to day incidents and dispute reports to all departments Fair Knowledge of operating Fax Machines, photocopying machines, scanners, printers, machines, spiral binding, lamination, etc General office administration.

Assistant Manager Administration and Facilities

Coffee Dsy Global Limited, HQ

January 2008 to January 2020

To Administer full office operations of the Head Office, a unit accommodating 700 employees and had a core responsibility in setting up the office infrastructure during establishment. Sourcing vendors and negotiate the purchase of office supplies, furniture and equipment and related maintenance contracts. Responsible for all admin bills, Handling Invoice verification, follow-ups with the Finance team for Payments, maintaining records for audit purpose and handling petty cash. Responsible for generating the budgeting cost estimation and expenses report of building maintenance on month on month basis Assist to create, improve and maintain office protocols and guidelines. Serve as a liaison with government authorities (BBMP/ BESCOM/BWSSB/KSPCB), internal departments, identify and address all office maintenance issues on day-to-day basis. Maintain a good support in handling the department / division such as answering telephones, assisting visitors with payment related quires, schedule walk in meetings, advance booking arrangement of conference facility for the internal and external meets with the unit members. Have knowledge of space management, AMC contract agreements, vendor management, environmental safety, generating database on keys, workstations, Telephone Instruments, extension list, chairs layout, storage cupboards, uniforms & Shoes of office assistants, scrutinizing / processing and documenting of statutory returns Investigation of all incident/accident and implementation of corrective and preventive actions, support Security officer in conducting fire and safety training, checking of fire extinguisher, water hydrant system and detector system Performed Pest control management, implement integrated procedures like rodent traps, pigeon traps, fumigation of work stations, bed bug treatment, fogging of external premises in coordination with the contractors where ever needed Regular maintenance of Façade cleaning, DG Sets, UPS, HVAC, Transformers, Low Tension Panels, Lifts, Hydro pneumatic Pumps etc. Planning, developing and coordinating a program of planned, preventive maintenance for the site workforce and building equipment. In charge for maintenance team, housekeepers, office boys and Security of about 54 in roll and outsourced employees and supervision of their day to day work assignments Cafeteria management in finding service resources, coordinating with the caterer partner, deciding on the daily menu, special menu and menus for events and supervision of employee trafficking on day to day basis. Supervision of internal renovation and remodeling of the work place as and when required by the management Involved in Organizing events and its requirement for board meetings, Annual business meets, internal meets, Annual Festive celebrations, employee engagement events and budgeting etc. Generation of expenses report of pantry consumables, travels and building maintenance on month basis Understanding of office management procedures and legal policies, coordinating with the legal team for vetting agreements, maintaining of documents and ensure agreements are signed with prospective vendors.